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Systems Administrator

New York, NY

SUMMARY

The Client Technologies Systems Administrator provides system support and administration to all operational client computing systems and related services. The incumbent demonstrates an understanding of how client software behaves in order to deploy, configure, and troubleshoot systems. Additionally, the Client Technologies Systems Administrator leverages configuration and optimization and automation techniques to ensure that client systems operate efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 
  • Troubleshoots IT service issues related to client computing systems and related servers of hosted services.
  • Partners with the cloud and infrastructure teams to troubleshoot and resolve network related issues.
  • Administer the virtual desktop environment and provision virtual desktop instances.
  • Administer users, mailboxes and distribution lists on Office 365.
  • Administer Endpoint management tools, creating images, policies and configuration profiles for end user devices management and provisioning with tools such as Ivanti/Landesk, Jamf, MobileIron, Microsoft Intune aka Microsoft Enpoint Manager and SCCM.
  • Provides automation by using languages such as PowerShell, Bash, VB Script, and AppleScript.
  • Configure GPO rules and administer Windows endpoint and servers.
  • Performs system troubleshooting to isolate and diagnose problems.
  • Performs root-cause analysis for service interruptions and creates preventative measures.
  • Co-manage end-user security-based applications such as CrowdStrike, Duo and ISE.
  • Respond to Security Incidents and be part of security Incident Management team.
  • Assist with upgrades of systems and software components as required.
  • Willingness to learn advanced Open Source concepts is required.
  • Responds to needs and questions of users concerning their access of network resources.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Competencies
    • Strong logical and analytical thinker
    • Attention to detail
    • ​​​​Ability to find root causes of problems and quickly determine efficient solution
    • Ability to anticipate risks and mitigate in the moment
    • Comfortable under high-stress and exhibits poise and focus
 
  • Required Qualifications
    • Excellent oral, written, and communication skills
    • Knowledge of Intune aka Microsoft Endpoint Manager/Ivanti/Landesk administration
    • Experience in light programming, project management of small initiatives, and troubleshooting
    • Experience in relevant business systems, operating systems, and servers
    • Powershell scripting experience
    • Knowledge of Microsoft Active Directory, DNS and GPO
    • Must be available before and after normal business hours as needed.
    • Preferred Qualifications
      • Knowledge of Mac and Jamf Administration
      • Knowledge with administrating Office 365
      • Experience with Azure and AWS Cloud
      • Knowledge of Azure AD
      • Bash scripting knowledge
      • Experience working with cloud and virtualization technologies
      • Experience with Windows Server Administration

EDUCATION and/or EXPERIENCE
 
  • Bachelor’s degree in a related discipline or combination of education and experience.
  • Three or more years of experience in relevant business systems, operating systems, and servers.

 

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