Jobs at Amadan Recruitment

View all jobs

Desktop Support Analyst

Purchase, NY
Provide technical software and hardware problem resolution to an internal users (and some users based in Europe and Asia) by performing question/problem diagnosis and guiding users through step by step solutions. To clearly communicate technical solutions in a user-friendly and professional manner whilst documenting findings and sharing information verbally across the team

Role responsibilities:
  • Provision of desktop support to Instinet internal users;
  • Provide telephone, email and desk-side support on all issues related to desktop services;
  • Problem ownership via use of a ticket tracking system through to resolution;
  • Deliver and assist in the configuration of end-user PC desktop hardware, software and peripherals within a mixed Windows 7 and Windows 10 environment;
  • Participates in Disaster Recovery tests and assists with ongoing maintenance of site including thin client assets;
  • Assist with AD-HOC projects as required;
  • Administer Active Directory and communicate with other teams globally to set up new starters, leavers, and transfers;
  • Diagnose minor hardware issues and coordinate a timely repair of equipment not covered by third-party maintenance agreements;
  • Update a shared knowledge database;
  • Assist with desk moves of PC hardware when required;
  • Coverage of the shift rota and Public Holidays;
  • Support of remote users;
  • Supporting physical and virtual endpoints;
  • Good customer service

Key objectives critical to success in this role:
  • In depth knowledge of desktop Operating Systems, Windows XP and Windows 7
  • Experience of Windows AD administration and working with GPOs
  • Knowledge of Network Protocols and their troubleshooting
  • Experience of Citrix and VMWare desirable
  • Experience of Altiris or similar for endpoint Client Management desirable
  • Experience of Lotus Domino, basic administration


Share This Job

Powered by