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Infrastructure Services Engineer

Melville, NY
The Infrastructure Services Engineer is responsible for building and supporting client's Global IT infrastructure systems.
 
Responsibilities:
  • Support and maintain Windows, Linux, and VMWare servers on-premise and in the cloud with a security-first mindset.
  • Build and Operate a Global WAN connecting over 15 sites.
  • Assist in the day-to-day support of IT technology operations, service, and project delivery.
  • Build, deploy and support Windows Servers and Applications on VMWare, AWS, Azure, Cisco and/or Dell Hardware in a global interconnected company.
  • Drive global IT hosting strategy and technology roadmap.
  • Proactively communicates status, plan of action(s), and resolution(s) of issues
  • Monitor and report on the performance of infrastructure components against KPIs and take preemptive measures to minimize interruptions.
  • Troubleshoot, maintain and deploy network-based solutions such as web filters, IPS/IDS, firewalls, VPN, Intune, and related technologies.
  • Manage and support enterprise-level applications and systems.
  • Provide day-to-day and strategic support and maintenance of a complex Global LAN/WAN.
  • Support and maintain disaster recovery and risk management processes.
  • Ensure sufficient logging, monitoring and alerting strategies around availability, latency, and overall system health.
  • Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Host incident reviews and blameless post mortems.
  • Continuously improve Incident Management policies, procedures, tools, and implementation.
  • Minimize ‘mean-time-to-resolution’ (MTTR) of production issues.
  • Evaluate new technologies and platforms to determine whether their applicability aligns with business needs.
  • Think and Act Strategically: Use critical thinking and judgment to develop and implement business plans and strategies.
  • Provide deskside support as required to all employees including senior executives (white glove support).
  • Ability to travel up to 10% of the time and to work nights & weekends as required, participating in on-call support rotation.
 
Qualifications: 
Bachelor's degree from an accredited university and a minimum of 5 years of infrastructure systems experience. An equivalent combination of education and experience may be considered. Must have IT Infrastructure experience including implementing secure systems and enterprise-level experience in IT and operations. Relevant industry certifications preferred.
 
Knowledge, Skills, and Abilities:
 
Must Have:
  • 5+ years of infrastructure experience.
  • Familiar with Datacenter concepts and comfortable deploying hardware in a world-class datacenter.
  • Experience building, supporting and optimizing Virtual/On-Premise/Cloud Windows, Linux and VMWare servers.
  • Ability to support a 24/7/365 always available production-grade service.
  • Experience with hands-on automation: (e.g. Powershell, Python, Perl, VisualBasic, or other scripting).
  • Experience with Windows operating system administration.
  • Great analytical and problem-solving skills.
  • Ability to lead small projects from start to completion.
  • Demonstrable ability to drive service and operational improvements in an area of practice.
  • Experience with Vendor relationships and management.
  • Experience working in an environment with established industry-standard rigor and controls such as ITIL or related disciplines.
  • Ability to work under pressure, be a team player and lead by example.
  • Excellent time-management skills and commitment to follow issues through to completion.
  • Creative and innovative thinker with the ability to provide solutions to complex problems.
  • Excellent interpersonal skills and the ability to communicate/work effectively with a diverse company. 
 
Nice to have:
  • DevOps Engineering or Site Reliability Engineering experience.
  • Industry certifications in AWS, Microsoft, Netapp, Cisco or Cybersecurity.
  • Experience with SAP.
  • Experience with orchestration tools (Ansible, Puppet, Chef, Terraform, etc.).
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