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HelpDesk Engineer

New York, NY · Information Technology
Helpdesk Engineer- current team is 9 people
-90% of time will be production support.  Dealing with tickets, incident issue reports, phone calls, help users via phone and at the desk.
Will help end users with their devices- laptops, ios devices, ipads, printers
Security tools- network access, proxy, micro segmentation, DNS, tokens, connect VPNs
Provision new devices- build and customize to users
Configure via scripting
Environment is mostly windows 10 and mac. Also have windows 7 and windows server 2012
Said it is a “white glove service” and their users are very technical.
 
Skills:
-4+ years experience with helpdesk 
-Windows 10 and mac troubleshooting
-Experience with network troubleshooting
-Experience with security troubleshooting
-Someone driven to learn new things, ability to troubleshoot to the end and find root causes and provide solutions.  Ability to multi-task.  If someone doesn’t know, they know where to get info.
-Very good comm verbal and written. Good documentation.
 
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