Helpdesk Engineer- current team is 9 people
-90% of time will be production support. Dealing with tickets, incident issue reports, phone calls, help users via phone and at the desk.
Will help end users with their devices- laptops, ios devices, ipads, printers
Security tools- network access, proxy, micro segmentation, DNS, tokens, connect VPNs
Provision new devices- build and customize to users
Configure via scripting
Environment is mostly windows 10 and mac. Also have windows 7 and windows server 2012
Said it is a “white glove service” and their users are very technical.
-4+ years experience with helpdesk
-Windows 10 and mac troubleshooting
-Experience with network troubleshooting
-Experience with security troubleshooting
-Someone driven to learn new things, ability to troubleshoot to the end and find root causes and provide solutions. Ability to multi-task. If someone doesn’t know, they know where to get info.
-Very good comm verbal and written. Good documentation.