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Fire Protection Technician

Philadelphia, PA
Fire Protection Technician
Job Responsibilities
  • Review sales quotes
  • Give guidance on pricing and sales tactics for particular bids
  • Acquire start finish dates on install jobs (individual salesman on scope sheet)
  • Monitoring: Track down end user for new install monitoring
  • Send paperwork and pricing for monitoring
  • Make corrections/updates to existing monitoring accounts
  • Determine correct equipment to install on new construction projects
  • Budgeting of jobs in appropriate system
  • Make sure alarm paperwork is correct on all jobs
  • Work with designer to ensure correct equipment
  • Complete Customer Information sheet
  • Perform other duties as assigned
Expectations
  • Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 10-15%, 1.5M)
  • Provide estimate and required budget details for all jobs bid
  • Provide detailed Scope Sheets for all jobs bid
  • Pursue Bid Tabs for all estimates that are not awarded
  • Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio
  • Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
  • Maintain Customer contacts and appointments on Outlook calendar that is accessible by Manager
  • Ensure New Customer Development (i.e. minimum of 2 to 4 new customer/year)
  • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
  • Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates
  • Submit Expense Reports timely; ensure expenses are targeted and approved in advance
  • Maintain an Active Membership with Organizations to promote leads and support customer relationships
  • Actively Participate in required Weekly/Monthly/Quarterly team meetings
  • Participate in ongoing training – SOPs, Codes/Technical, Customer Service, Software
  • Review Profitability reports for accuracy and estimation improvement opportunities
  • Support and Ensure Adherence with Company SOPs – Job Set Up, Contracts, Change Orders, Accounting Processes, Subcontractors
  • Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting
  • Actively participate in Lunch N Learns, events, trade shows
  • Partner with Marketing and Business Development Team
Required
  • Minimum education of High School Diploma or equivalent
  • Must possess intermediate skills in Microsoft Word and Excel software
Preferred
  • 5+ years of experience in fire alarm sales and/or service
  • Experience with fire alarm and suppression systems
  • Self-motivated, ambitious, and interactive
  • Communicative, detail-oriented, and organized
  • Demonstrate positive teamwork and ability to be a team leader and mentor
  • Excellent communication, training, and planning skills required
  • Sense of pride, integrity, and organizational ability required
  • Must be able to work independently and with others

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